We would like to inform you about the new immigration rules for foreigners entering Kenya. From September 1, 2015 on, it is no longer possible to apply for a manual visa at airports in Kenya, according to the Directorate of Immigration and Registration of Persons.
 
Previous, foreigners coming to Kenya were given visas upon arrival at airports but under the new rules the visa application process will take about 7 days and is subject to the rules of the Immigration Department.
 
What do these regulations mean to you: Travelers will be required to have a Visa prior to boarding a flight to Kenyan soil. Please check the following website: www.eVisa.go.ke If you have any further questions or concerns, please contact us 24/7 via: • www.twitter/klm • www.facebook.com/klm • www.linkedin.klm • www.klm.com/mytrip
 
Alternatively, you may contact your travel agent/point of purchase.

Unusually adverse weather in our hubs in June and July posed a challenging start to the summer. Year to date however, our operation has improved significantly with 24,000 fewer flight cancellations during the first half of the year than the same period in 2014, despite the comparatively worse weather. In New York alone, we canceled a lower percentage of flights from the three major area airports than our competitors. We also improved our system-wide on-time performance by nearly four points during the same period.

We have added more customer-friendly Dreamliner 787-9 aircraft to our fleet and are making exciting changes to our international schedules. In the coming months, the 787-9 will begin operating service between San Francisco (SFO) and Sydney (SYD), Taipei (TPE), Tokyo-Haneda (HND), Seoul (ICN) and service between Los Angeles (LAX) and Sydney (SYD), London (LHR), Shanghai (PVG), Tokyo - Narita (NRT) and Melbourne (MEL). See more service details 

The new united.com can now be accessed by all visitors. By the end of 2015, other updates will be introduced including enhanced checkout, pin/password options and accessibility functionality. In 2016, a new dedicated Sales customer website will launch, with features never seen before. Until then, check out the new united.com

United has one of the largest offerings of free streaming entertainment - with hundreds of television shows and movies, including popular HBO and Showtime content, available directly to travelers' laptops, iOS and Android mobile devices. Last month, we completed the installation of Personal Device Entertainment (PDE) on 120 Wi-Fi-equipped E170, E175 and CRJ700 regional jets. Learn more

While providing travelers more access to personal device entertainment, we are also aggressively installing in seat power outlets - so devices can remain charged for their entire flight. Currently close to 300 of United's aircraft offer power ports, with all international aircraft to receive power by 2016. Upon project completion, over 700 aircraft will have in seat power onboard*. See more installation details here
* Some aircraft to have power in exit-row forward only 

Agency tips of the month: Ticket Status

Did you know you can check the status of a ticket online at our United Travel Agency Information Center? All it takes is four simple steps to retrieve a United ticket status, whether it be flown, not flown, refunded or exchanged. Agencies can also check the form of payment details that were used to purchase the ticket. See how easy it is

Travel advice to share with your customer 

Encourage your customers to travel with a copy of their ticket numbers, in addition to their itinerary record locator, particularly for itineraries with codeshares. Airports can sometimes encounter validation issues with Other Airline (OA) segment e-tickets and confirming reservations. When the customer has their ticket number, airports can easily retrieve their OA itinerary and if travel plans change, work with a plating carrier to "push and pull e-ticket control" where needed.